Flylite Express, a unit of Native Air Cargo, is committed to protecting the privacy and security of all customers who use our website, mobile services, or contact us directly for courier bookings, baggage pickup, or international logistics.
1. Information We Collect
We may collect and store the following information:
- Personal details: Name, phone number, email, and address (for pickup/delivery).
- Shipment information: Luggage weight, type of goods, destination, and tracking details.
- Payment information: Processed securely through trusted payment gateways (we do not store your card details).
- Communication records: WhatsApp, email, and call logs for service support.
2. How We Use Your Information
We use your information to:
- Schedule pickups and process courier bookings.
- Provide real-time tracking and updates.
- Issue invoices and process payments.
- Respond to inquiries, complaints, and service requests.
- Improve our services and customer experience.
3. Sharing of Information
We do not sell, rent, or trade your personal data. However, we may share it with:
- Logistics partners or airlines for order fulfillment.
- Payment gateway providers for secure transactions.
- Legal authorities, if required by law or during disputes.
4. Cookies & Tracking
Our website may use cookies to:
- Analyze site traffic and usage.
- Enable core functionalities (e.g., quote forms, chat support).
You can control or disable cookies via your browser settings.
5. Data Security
We use SSL encryption and secure servers to safeguard your data. Access is restricted to authorized personnel only.
6. Your Rights
You have the right to:
- Access or update your personal information.
- Request deletion of your data (unless required for compliance).
- Opt out of promotional emails or messages at any time.
To exercise these rights, email us at: support@flyliteexpress.com
7. Children’s Privacy
Flylite Express does not knowingly collect personal data from children under 18. If we become aware of such data, it will be deleted immediately.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., airline pages or customs portals). We are not responsible for their privacy practices. Please review their privacy policies separately.
9. Policy Updates
We may revise this policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy, contact us:
📞 +91-74490 44447 / +91-99620 18875
📧 Email: support@flyliteexpress.com
🌐 Website: www.flyliteexpress.com